Shipping policy

Shipping Policy

Order delivery has two parts: processing time and shipping time. Shipping charges, if any, are shown at checkout. The timeframes below are estimates, not guaranteed arrival dates.

Processing Time

Processing includes order verification, preparation, quality checks, and packaging. In-stock items are typically prepared for shipment within 1–3 business days after payment is confirmed. Made-to-order and custom-sized products require additional production time that varies by style and order details; contact service@virelunia.com before ordering if you need a production estimate or a particular arrival date. Business days exclude weekends and public holidays.

Shipping Time

Shipping time starts when the package is handed to the carrier. For in-stock items, standard secured-shipping estimates are:

USA and Canada: typically 2–4 weeks.
Australia and New Zealand: typically 2–4 weeks.
United Kingdom and Europe: typically 2–4 weeks.
Other countries: typically 2–5 weeks.

These estimates do not include the processing or made-to-order production time. The available shipping methods and any charges for your address are shown at checkout. International orders may incur import duties, taxes, or customs fees charged by the destination country.

Shipping Protection and Priority Service

If your package is lost in transit or arrives damaged, contact us with your order number and any available photos. We will investigate with the carrier and help arrange an appropriate replacement or refund. If priority shipping is offered at checkout, it may move an order earlier in the processing queue, but carrier delivery estimates may remain similar to standard shipping.

Multiple Shipments and Tracking

Items dispatched from different locations may arrive in separate packages. We will send a shipping confirmation with tracking information when an order ships. Carrier tracking can take several days to update. You may also check a tracking number at 17track.net.

Shipping Delays

Customs processing, weather, carrier disruptions, or high order volume can extend processing or transit times. If your order is delayed, contact us and we will help investigate rather than treating the shipment as resolved simply because it was handed to a carrier.

Order Changes, Cancellations, and Returns

Email service@virelunia.com as soon as possible if you need to change your shipping address or order details. We cannot guarantee changes after dispatch. Any unshipped order, including custom-sized and made-to-order orders, may be canceled for a full refund. After delivery, all products may be returned within 30 calendar days; Virelunia pays return shipping and does not charge a restocking fee. See our Return & Refund Policy.